Shipping policy
Shipping Cost
| Ship To | Shipping Fee | Shipping Time |
| U.S. | Free and ship from the U.S. | 5-8 weeks |
Tips:
- The above shipping time only applies to the main continent of each country. Please contact customer service for shipping times to other affiliated islands. Shipping to PO Boxes is not available.
- If the local inventory happens to be out of stock, your order may be shipped from another warehouse, which may affect the delivery time.
Shipping Fee for Other Countries
In addition to the free shipping service provided to the United States, please contact customer service to confirm shipping costs for other countries.
Shipping Time
Order Preparation Time
The order preparation time is generally 1–2 weeks. This includes order processing, product preparation, and other necessary arrangements before shipment.
Shipping Time
After your order has been prepared and shipped, the estimated shipping time is generally 4–6 weeks.
Therefore, the total estimated time from placing your order to delivery is approximately 5–8 weeks.
Please note that the actual delivery time may vary depending on inventory availability, shipping destination, customs clearance, carrier delays, and other unforeseen circumstances. If additional time is required due to inventory or logistics issues, we appreciate your understanding.
Please ensure that all delivery information is correct. If there is incorrect and/or missing information, we may need to contact you to update the delivery information, which may cause delays in delivering your order.
All our products will be shipped using express or international shipping methods such as DHL, FedEx, etc. We will use our discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.
Order Cancellation
We accept order cancellations before the product is shipped or production has started. If the order is canceled before shipment or production, you will receive a full refund.
We cannot cancel an order once the product has been shipped or production has already started.
Tracking Order
Your tracking number will be provided in your order dispatch email. You can also check your order status directly through “Track Order” on our website.
If your parcel has not arrived within the expected delivery timeframe, please contact us. We will be more than happy to assist you and contact the courier on your behalf if necessary.
For more information, please contact support@drainpangolin.com.
USA Warehouse Address
10606 Hempstead Rd
Houston, TX 77092
United States
Office Address
Prince Edward Industrial Building
706 Prince Edward Road East
San Po Kong, Hong Kong
Room A27, 24th Floor, Dehui