FAQs

Everything You Need to Know

Find answers to common questions about our lighting collections, ordering, delivery, returns, and product support.

Products & Lighting

What types of lighting do you offer?

Drainpangolin offers chandeliers, pendant lights, flush mounts, wall sconces, outdoor lighting, and decorative lamps in a variety of styles and finishes.

Are light bulbs included?

Bulb inclusion varies by product. Please refer to the specifications on each product page for details about included bulbs, socket types, and wattage requirements.

Are your lighting fixtures dimmable?

Dimming compatibility depends on the fixture, bulb or LED driver, and wall control. Please review the product specifications before selecting dimming components.

Can I adjust the hanging height?

Some chandeliers and pendant lights feature adjustable suspension components. Available adjustment ranges vary by model and are listed in the product specifications when applicable.

Do I need professional installation?

Professional installation is recommended for hardwired lighting and may be required by local regulations. Always follow the manufacturer's instructions and applicable electrical codes.

Orders & Payment

How do I place an order?

Select your preferred product and available options, add the item to your cart, and proceed through checkout. An order confirmation will be sent after your order is successfully submitted.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location and the payment services enabled on our store.

Can I change or cancel my order?

Please contact us as soon as possible. We will review your order's fulfillment status and advise whether a change or cancellation is possible. Orders that have shipped generally cannot be canceled in transit.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer Free Standard Shipping on eligible orders within the 48 contiguous United States, with no minimum purchase requirement.

How long does delivery take?

Orders are generally processed within 1–3 business days, followed by an estimated shipping transit time of 7–15 business days. The estimated total timeframe is approximately 8–18 business days.

Where do you ship?

We currently ship to eligible physical addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.

How can I track my order?

When your order ships and tracking information is available, we'll send a shipping confirmation email containing the tracking details. You can use the provided link to follow your shipment.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 calendar days of delivery. Products must generally be unused, uninstalled, and returned in their original condition with all packaging and components. Prior return authorization is required.

What if my item arrives damaged?

Please contact our customer support team as soon as reasonably possible. Include your order number, a description of the issue, and photographs of the item and packaging where available.

When will I receive my refund?

Approved refunds are issued to the original payment method after the return has been reviewed and processed, subject to applicable law. The time required for the funds to appear may vary by payment provider.

Warranty & Support

Do your products include a warranty?

Warranty coverage and duration depend on the specific product and applicable terms. Please review the product information or contact our support team for details.