FiOur most commonly asked drain camera questions.
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Your Questions, Answered
Product
1. Are the camera heads interchangeable?
The cameras of each model are used together and cannot be used interchangeably. If your camera is broken and you don't know which model it is, please contact the customer service email to purchase the correct camera.
2. Should I use the camera head to clean the drain?
In any case, DrainPangolin recommends that you don't try to clean the drain with a camera, as the pipe camera is only a detection tool and not a repair tool. Cameras are expensive and sensitive technology. Using it to clear drains is risky and may damage the camera, which is not covered by your 1-year warranty.
3. Can Drainpangolin cameras be located?
Some Drainpangolin camera systems have built-in sonde transmitter that operates at 512htz and is easily locatable with any industry standard receiver (locator). Find out which models have probe transmitters on the contact customer service. support@drainpangolin.com
4.Is the camera color or black and white?
Black and white cameras are obsolete. All SANYIPACE cameras are in color. There are 7-inch, 9-inch and 10-inch screens to choose from.
5.How many leds will it included in the camera?
Drainpangolin is equipped with 12 LED cameras, both with adjustable brightness.
6.Can this endoscope borescope take pictures? how to transfer to another device?
yes, it can take clear pictures and video,to save pictures and videos on included sd card, then transfer contents of sd card to other device.
7.Does this pipeline inspection camera equiment waterproof?
Yes, the camera head and the cable part is waterproof. With the IP68 waterproof, reliable cable,the pipe inspection camera can work in any underground narrow environment.
8.Why is my screen showing "NO SIGNAL"?
When the screen shows "NO SINGNAL", it is usually because the camera is not screwed. If the problem persists after twisting repeatedly, please contact customer service.support@drainpangolin.com
Shipping
1. Which countries can sewer cameras be shipped to?
We have warehouses in the US, free shipping is available in all these countries, including EU countries. Shipping to other countries is also possible, but a shipping fee will be charged based on the weight.
2. How long does it take for the package to be delivered?
We will ship according to the nearest warehouse, usually 4-8 working days can be delivered.
3.How do I check where my order is shipped?
You can check the status of your order by entering the tracking number or order number and email address on thetrack orderpage.
4.Why is the tracking number invalid?
Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.
5.What should I do if the delivery fails?
Please contact the local carrier and re-schedule the delivery.
Product & Returns
1. What should I do if my product arrives damaged or defective?
If your product arrives damaged or is not working properly, please contact our customer service team within 30 days of receiving your order. We’ll arrange a replacement or refund for you.
2. How do I return a product?
To return a product, simply contact our support team with your order details. We will provide instructions and a return shipping address.
3. Are there any items that cannot be returned?
Certain products, such as custom or clearance items, may not be eligible for return. Please refer to our return policy for details.
4. When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
5. Can I exchange a product for a different model or size?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.
6.Does Drainpangolin provide warranty service?
Yes, all cameras and parts come with a full one-year warranty. If you have any questions, please feel free to contact our customer service.support@drainpangolin.com
Account & Technical Support
1. How do I create an account?
Click the “Sign Up” or “Create Account” button on our website, then follow the prompts to enter your information and set up your account.
2. I forgot my password—how can I reset it?
On the login page, click “Forgot Password?” and follow the instructions to reset your password by email.
3. How do I update my personal information?
Log in to your account, go to “Account Settings” or “Profile,” and edit your personal details as needed.
4. Why am I having trouble logging in?
Please make sure your email and password are correct. If you’re still having issues, try resetting your password or contact our support team for help.
5. How can I contact technical support?
You can reach our technical support team via email, live chat, or the contact form on our Support Center page.
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