Contact
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USA Warehouse Address
10606 Hempstead RdHouston, TX 77092 United States
Office Address
Prince Edward Industrial Building, 706 Prince Edward Road East, San Po Kong, Hong Kong
Room A27, 24th Floor, Dehui
Phone
+1(213) 317 5384
Business hours
Monday to Friday
From 9 AM to 6 PM
Your Questions, Answered
Find quick answers to our most common questions.
Order & Shipping
1. How can I track my order?
You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status. Check Order Status
2. How long does shipping take?
Most orders are delivered within 4–8 business days. International shipping may take longer, depending on location.
3. Do you offer international shipping?
We currently only support shipping within the United States. Please contact our customer support if you require shipping to other countries.
4. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation. Emil:support@drainpangolin.com
5. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.
Product & Returns
1. What is your return policy?
Returns are accepted within 30 days of purchase if products are unused and in original packaging. Contact our support for assistance.
2. Are your products covered by warranty?
Yes, all our products include a limited warranty. Check the product page or contact us for details.
3. Do you offer discounts for bulk purchases?
Yes, special pricing is available for large or business orders. Reach out to us for more information.
4. Is my personal information secure?
We take privacy seriously and use advanced security measures to protect your data.
5. How can I contact customer support?
You can reach us via email or through our Contact Us page. We aim to reply within 24 hours.