Contact Us

We're Here to Help

Whether you have a question about our lighting collection, need assistance with an order, or would like more information about a particular fixture, the Drainpangolin team is here to help.

Get in Touch

Trade Name: Drainpangolin

Email: support@drainpangolin.com

Phone: +1 (213) 317-5384

Office Address:
Room A27, 24th Floor, Dehui, Prince Edward Industrial Building, 706 Prince Edward Road East, San Po Kong, Hong Kong

U.S. Warehouse:
10606 Hempstead Rd, Houston, TX 77092, United States

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM (Time Zone to Be Confirmed)

Product Inquiries

Need help selecting a chandelier, pendant light, ceiling fixture, or wall sconce? Send us the product name or link along with your questions about dimensions, finishes, light sources, or installation requirements.

Order Assistance

For questions about an existing order, please include your order number and the email address used at checkout. This helps us review your request more efficiently.

Shipping & Returns

We offer Free Standard Shipping within the 48 contiguous United States. Orders are generally processed within 1–3 business days, followed by an estimated transit time of 7–15 business days.

Eligible items may be returned within 30 calendar days of delivery, subject to our return conditions. For additional details, please review our Shipping Policy and Return & Refund Policy.

Send Us a Message

You can also use the contact form on this page to send us a message. Please provide your contact details and a brief description of your inquiry.